Twisp doesn’t repair only replace!

I am very unhappy with Twisp. The smoking alternative!!!!! It’s been nothing but endless problems with my devices and really more expensive and inconvenient than just smoking regular cigarettes. I have swapped out my mini vega 4 times in the last year of purchasing it, all factory related incidents. Do they not understand the time and effort it is, to constantly have to bring an item back. My last experience was just plain unacceptable. My Vega was damaged recently, a fault of my own really. Apparently Twisp doesn’t offer repairs to their devices.....,!!!! No repairs at all, seriously. The charging pin on my device is damaged and they can’t repair that. Ofcause not, why repair when we can buy new devices. I accept the fact that this isn’t factory related. But I refuse to purchase a new device! Your product is clearly of inferior standards and cheaply made. Since I have had 4 different batteries already for this device, I can confidently say this and the fact that you can’t back up your products with a repair service is quite pathetic. So we just buy new devices every few months, is that how this works. It’s a technical problem and all I got, was a, sorry you have to replace the battery, at R599. That’s such a joke. Twisp may be the smoking alternative but it most certainly is not the better or cheaper one. I have been purchasing Twisp a for 4 year now and I can truly say the first of this product was manufactured better. This can’t take a knock and u have to buy a new one. And Twisp should consider helping their clients in regards to repairs, it’s a daily utilized item, like a cellphone. Can you imagine having to buy a new phone everytime you drop yours or if your charging pin breaks. I found Twisps complete disregard for my problem appalling and I am hugely disappointed with their lack of consideration, as I have been a customer of this product for such a long time. And what’s up with the point system, if u buy liquid from a different store you don’t get a point. If they want to make it easier to purchase their products then do so but don’t punish yours clients for that. Then they might as well cut ties with other distributors all together. This will most definitely be my last Twisp, I have absolutely no desire to purchase a new aTwisp. There are alternative brands that could do with a loyal customer.