RK
Rahil K

1 reviews | Active since Apr 2017

19 Apr 2017, 20:53

Twisp device and staff are inadequate

<p>I have used twisp since they came out and used it till date however i am not going to support twisp anymore i bought the aero as soon as it came out and having endless problems with my device that leaks constantly and button jamms and burns my coil out.... i have now switched to a new coil almost twice every week and getting fed up.... i have lost the receipt and now have no idea what to do your branches only give me advice on how to clean and maintain and i follow it to the tee and still stuck with the same problems.... even at one of your branches at the airport in duty free i told your staff that the coil keeps burning out because of the button and she called me naive and told me its human error.... at the east rand mall branch your guys suggested me to switch on and off the device each time i use it which is not a fix for for the problem..... contact me and tell me what to do now because i cannot waste anymore money with expensive flavours in devices that leak with staff that are not willing to accept that the device are faulty and below par</p>

0
Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply20 Apr 2017, 08:40
Official

Hi Rahil

Thank you for contacting us!

We are sorry to hear of these issues you have had with your Aero. Sometimes there can be very easy fixes and some hints and tips can assist. We see our staff have tried to assist, but we will get an agent to contact you to try and help further. There could be another reason at hand, and we want to try and help find this.