MZMK
Mohammed Zaheer Mohammed Khan

1 reviews | Active since May 2014

07 Nov 2015, 12:56

Twisp Damaged

I recently bought a the Twisp Aero on the 10 August 2015 . So called top of the range. The battery burns out the coil and giving off a burnt taste. It leaked through the air valve as well. I went in and complained and the sales person said must clean it. I flowed the same way he showed me. Still the coil burns out and gives off a bad burnt taste. The unit get so hot you can't even put my lips on it and neither can touch it. It's the worst investment ever. Twisp Aero is ****. I went in and complained twice and the sales person tests the product and says the device is fine. So there must be something wrong with me. I am spending money with twisp for years now and I lost all confidence in their products and their customer service. Bad INVESTMENT AND TOTALLY FRUSTRATED!!!

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Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply09 Nov 2015, 09:35
Official
Hello ZaheerKMM,

Hi Mohammed

We are sorry to hear that you have been having these difficulties with the device.

The Aero is most certainly our top device. The problems that you have mentioned can most certainly be resolved, we will be getting one of our agents to contact you, to get some further information to help resolve.