Twisp Damage Report

<p>My husband bought a Twisp under a year ago. He dropped it and it's now damaged and can't be used. We are insured in our own capacity and want to put in a claim, but the insurance requires a damage report, which can only be obtained from Twisp themselves as no one else repairs this unit. We've been trying to get this for OVER A MONTH NOW. We eventually dropped the unit at Twisp Pavilion to send to head office and only got a repsonse from them a week ago informing us that "we cannot provide a qoute for the damages caused to the device. We do replacement parts by which if the device is in warranty we will replace the faulty part and if the device is out of warranty or the warranty is voided due to physical damage, a new part would then have to be purchased. " WE WERE QUITE CLEAR THAT WE DID NOT WANT A WARRANTY REPAIR, ALL WE REQUIRE IS A SIMPLE LETTER FROM THE COMPANY WE BOUGHT THE UNIT FROM THAT IT IS IN FACT DAMAGED SO WE CAN BUY ANOTHER UNIT. I don't understand what is so difficult, and in fact don't even want to deal with this company in future and will be considering an alternative option for e-cigarettes.</p>