AT
Andy T
1 reviews | Active since Apr 2011
21 May 2019, 18:27
TWISP CUE Pods Are *******
I advised TWISP East Rand Mall that I was having a problem with one of the CUE units flashing light and was told they are not sure why. I then purchased more Cue Pods and had to discover that the reason for the flashing must be a short circuit which happened after I used these newer pods as they were leaking and the same occured on my second one. Can TWISP get these things sorted? At nearly R50.00 a pod and then to have the battery pack damaged is not on.
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Twisp The Smoking Alternative's replyOfficial
22 May 2019, 14:36Good afternoon Andy, thank you for taking the time to reach out to us. We are sorry to hear about your experience and we do apologize for any inconvenience this has caused you.
The leakage currently being experienced is due to transportation of these pods and has not affected each and every pod, however, we are aware that some of our customers have experienced this issue. Your Cue pods are covered against any manufacturing defects regarding burnt tastes, leaking and no vapor being produced. If a pod is found to have a burnt taste, do not use the pod further, put the pod aside and on your visit to the counter have any pods found to have a burnt taste assessed and exchanged by one of our agents in store. If a pod is found to be leaking within the packing, do not open this pod, keep this aside for your next visit to the Twisp store. We understand that we are not always able to get to a store when a problem arises, we have given the pods a warranty of 6 months for this instance, keep your faulty pods aside for your next store visit, this can be any dedicated Twisp stores, our agents will assess and replace this for you.
We would advise you to take your device to one of our closest Twisp kiosk to you as our devices does have a 6 month warranty they will then do a full assessment on the battery to determine if it is faulty.
The leakage currently being experienced is due to transportation of these pods and has not affected each and every pod, however, we are aware that some of our customers have experienced this issue. Your Cue pods are covered against any manufacturing defects regarding burnt tastes, leaking and no vapor being produced. If a pod is found to have a burnt taste, do not use the pod further, put the pod aside and on your visit to the counter have any pods found to have a burnt taste assessed and exchanged by one of our agents in store. If a pod is found to be leaking within the packing, do not open this pod, keep this aside for your next visit to the Twisp store. We understand that we are not always able to get to a store when a problem arises, we have given the pods a warranty of 6 months for this instance, keep your faulty pods aside for your next store visit, this can be any dedicated Twisp stores, our agents will assess and replace this for you.
We would advise you to take your device to one of our closest Twisp kiosk to you as our devices does have a 6 month warranty they will then do a full assessment on the battery to determine if it is faulty.
Twisp The Smoking Alternative's reply22 May 2019, 14:36
Official
Good afternoon Andy, thank you for taking the time to reach out to us. We are sorry to hear about your experience and we do apologize for any inconvenience this has caused you.
The leakage currently being experienced is due to transportation of these pods and has not affected each and every pod, however, we are aware that some of our customers have experienced this issue. Your Cue pods are covered against any manufacturing defects regarding burnt tastes, leaking and no vapor being produced. If a pod is found to have a burnt taste, do not use the pod further, put the pod aside and on your visit to the counter have any pods found to have a burnt taste assessed and exchanged by one of our agents in store. If a pod is found to be leaking within the packing, do not open this pod, keep this aside for your next visit to the Twisp store. We understand that we are not always able to get to a store when a problem arises, we have given the pods a warranty of 6 months for this instance, keep your faulty pods aside for your next store visit, this can be any dedicated Twisp stores, our agents will assess and replace this for you.
We would advise you to take your device to one of our closest Twisp kiosk to you as our devices does have a 6 month warranty they will then do a full assessment on the battery to determine if it is faulty.
The leakage currently being experienced is due to transportation of these pods and has not affected each and every pod, however, we are aware that some of our customers have experienced this issue. Your Cue pods are covered against any manufacturing defects regarding burnt tastes, leaking and no vapor being produced. If a pod is found to have a burnt taste, do not use the pod further, put the pod aside and on your visit to the counter have any pods found to have a burnt taste assessed and exchanged by one of our agents in store. If a pod is found to be leaking within the packing, do not open this pod, keep this aside for your next visit to the Twisp store. We understand that we are not always able to get to a store when a problem arises, we have given the pods a warranty of 6 months for this instance, keep your faulty pods aside for your next store visit, this can be any dedicated Twisp stores, our agents will assess and replace this for you.
We would advise you to take your device to one of our closest Twisp kiosk to you as our devices does have a 6 month warranty they will then do a full assessment on the battery to determine if it is faulty.