1 reviews | Active since Oct 2018
Twisp Cue
Good day
I recently bought a Cue from twist pmb and by the 3rd day of purchase, while smoking the cue the flavor tasted burnt. I tried changing pods but no improvement. Very disappointed.
Good Morning,
Thank you for taking the time to reach out to us.
We are sorry to hear that you have experienced this. This is usually caused by an air bubble which gets trapped in the tank and does not allow the coil to wick correctly. This can be resolved by removing the pod, mouth piece facing up, tap the bottom of the pod onto a flat surface.
Alternatively, your pods are covered by a warranty period any pods you feel to be defective can be kept aside for your next visit to the kiosk. Our agents will assess and replace any products found to be faulty. You would require to have your receipt present when visiting in order for a warranty claim to be done.
Kind Regards
Twisp Team
Best regards,
Good Morning,
Thank you for taking the time to reach out to us.
We are sorry to hear that you have experienced this. This is usually caused by an air bubble which gets trapped in the tank and does not allow the coil to wick correctly. This can be resolved by removing the pod, mouth piece facing up, tap the bottom of the pod onto a flat surface.
Alternatively, your pods are covered by a warranty period any pods you feel to be defective can be kept aside for your next visit to the kiosk. Our agents will assess and replace any products found to be faulty. You would require to have your receipt present when visiting in order for a warranty claim to be done.
Kind Regards
Twisp Team
Best regards,