MR
Muhammad R
1 reviews | Active since Oct 2017
19 Dec 2019, 15:57
Twisp CliQ - Problematic device
I’ve been extremely disappointed with the Twisp CliQ. I bought one early last month. Since then, one of my pods leaked and my device was spontaneously firing. Device and pod were replaced, with some difficulty.
Again, this month, the device started spontaneously firing and the pod started leaking again. The device was replaced, but the pod was not.
Please improve on your device - it is a great device when It works but it’s not worth the money as all components seem to give up really easily, with no warranty on pods. Pods are expensive and if they’re gonna just leak out after mild usage, I’m literally just blowing money. I would return the device if I could.
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Replies (1)Twisp The Smoking Alternative's replyOfficial
28 Dec 2019, 12:50Good Afternoon Muhammad,
Thank you for taking the time to reach out to us regarding your experience.
We are sorry that you have experienced this issue with our Cliq device and will most certainly have our product team investigate further into the matter. We are however glad to hear that our Team has assisted you in replacing your faulty battery unit
Your pods are covered by a 6 month warranty period, if found to be defective, our agents will assess and replace this for you. Your proof of purchase would need to be present as this holds your warranty claim.
Kind Regards
Twisp
Thank you for taking the time to reach out to us regarding your experience.
We are sorry that you have experienced this issue with our Cliq device and will most certainly have our product team investigate further into the matter. We are however glad to hear that our Team has assisted you in replacing your faulty battery unit
Your pods are covered by a 6 month warranty period, if found to be defective, our agents will assess and replace this for you. Your proof of purchase would need to be present as this holds your warranty claim.
Kind Regards
Twisp
Best regards,
Twisp The Smoking Alternative's reply28 Dec 2019, 12:50
Official
Good Afternoon Muhammad,
Thank you for taking the time to reach out to us regarding your experience.
We are sorry that you have experienced this issue with our Cliq device and will most certainly have our product team investigate further into the matter. We are however glad to hear that our Team has assisted you in replacing your faulty battery unit
Your pods are covered by a 6 month warranty period, if found to be defective, our agents will assess and replace this for you. Your proof of purchase would need to be present as this holds your warranty claim.
Kind Regards
Twisp
Thank you for taking the time to reach out to us regarding your experience.
We are sorry that you have experienced this issue with our Cliq device and will most certainly have our product team investigate further into the matter. We are however glad to hear that our Team has assisted you in replacing your faulty battery unit
Your pods are covered by a 6 month warranty period, if found to be defective, our agents will assess and replace this for you. Your proof of purchase would need to be present as this holds your warranty claim.
Kind Regards
Twisp
Best regards,
