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Shaun C
1 reviews | Active since Jul 2018
28 Jan 2019, 13:32
Twisp Clearo 2, less than 2 months old, just stops working.
I bought my Clearo 2 less than 2 months ago. Today it just stopped working. It's fully charged, I've tried 3 different filters and every time I push the power button, two lights flash and it doesn't create any vapour. Getting seriously frustrated with my Twisp products.
Helpful (0)
Replies (3)0
Replies (3)
Twisp The Smoking Alternative's replyOfficial
29 Jan 2019, 09:43Good morning Shaun, thank you for taking the time to reach out to us. We are sorry to hear about your experience with our Clearo 2 device and we do apologize for any inconvenience caused. It could be that a short circuit is causing your battery not to activate. We would advice you to take your Clearo 2 device to one of our closes Twisp kiosk to you and one of our staff members will do a full assessment on your device please have your proof of purchase present as the battery does have a 6 month warranty.
Twisp The Smoking Alternative's reply29 Jan 2019, 09:43
Official
Good morning Shaun, thank you for taking the time to reach out to us. We are sorry to hear about your experience with our Clearo 2 device and we do apologize for any inconvenience caused. It could be that a short circuit is causing your battery not to activate. We would advice you to take your Clearo 2 device to one of our closes Twisp kiosk to you and one of our staff members will do a full assessment on your device please have your proof of purchase present as the battery does have a 6 month warranty.
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Shaun C's updateReviewer Update
29 Jan 2019, 10:04I contacted Twisp head office and they arranged to deliver a replacement battery to a kiosk close to me within a few hours. I was pleasantly surprise by the professionalism and speed of the response. Thanks and gratitude to the Twisp customer service team.
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Shaun C's update29 Jan 2019, 10:04
Reviewer Update
I contacted Twisp head office and they arranged to deliver a replacement battery to a kiosk close to me within a few hours. I was pleasantly surprise by the professionalism and speed of the response. Thanks and gratitude to the Twisp customer service team.
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Shaun C's updateReviewer Update
29 Jan 2019, 10:11It doesn't allow me to change the star rating but I would change it to 4/5 stars for the customer service team going out of their way to help me.
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Shaun C's update29 Jan 2019, 10:11
Reviewer Update
It doesn't allow me to change the star rating but I would change it to 4/5 stars for the customer service team going out of their way to help me.