JC
Josh C

1 reviews | Active since Nov 2015

02 Nov 2015, 12:57

Twisp Aero and Edge Quality Control.

So after purchasing a new Twisp Aero device, two months after buying it the power on/off button completely broke. I returned it to the supplier I bought it from and exchanged it for a Twisp Edge as the buttons looked sturdier. A malfunctioning button was only one of the issues. Liquid/flavour would leak out of the air vents, would also fire burning liquid out of the mouthpiece and gurgle constantly. I was hoping the Edge would be the answer to my troubles. However, three days after use, the device consistently burnt liquid. It created a harsh smoke and constant burnt flavour. I changed the coils multiple times, filled the liquid up completely, left time for the liquid to enter the atomiser (overnight) and it continued to burn flavour. I tried returning it again however the staff at this outlet refused to do anything until their manager was said to arrive some three hours later. I am still waiting for them to contact me, as they insisted on keeping the device. Terrible service. Twisp, you lost a good customer.

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Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply02 Nov 2015, 14:06
Official
Hello joshcarver,

Hi Josh

Thank you for contacting us.

We want to be able to assist you as best as possible. We will need to get some more information from you to do so. One of our agents will contact you during the course of the day.