1 reviews | Active since Oct 2016

19 Oct 2016, 09:05

THE VEGA DEVICE IS DISAPPOINTING

<p>I purchased the vega device last week Monday and after one day my coil burnt out, I replaced the coil and the same thing happened. I have emailed the rep JP numerous times who has not bothered to respond to any of my emails in 6 days. </p> <p> </p> <p>what's worse than a' apparently' new and better device combined with terrible service. </p> <p>This is the last time I will ever purchase a device from twisp as it's my 5th device and I am officially DONE! </p>

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Replies (2)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply19 Oct 2016, 09:23
Official

Hi Zahra

We apologise for not replying to your email contact, we try to get to all queries as soon as possible.

We will ensure an agent gets in touch with you as soon as possible. The coil burn out, could be due to a set up, and we will be sure to assist you with this.

's update20 Oct 2016, 05:55
Reviewer Update

thank you please contact me soon as I would like to return this device ASAP.