1 reviews | Active since Feb 2018
Testers sold instead of real deals
I have purchased 2x twisp ques from the twisp store at gateway on the 06/02/18. It came with 3xpods with each starter packs. Out of 6 pods, only 3xpods worked. Ive been back to the twisp store in gateway to query as to why the pods are not working and the answer was that the 3xpods that come with the device are testers. I have emailed twisp on the 11/02/18. They sent me an email stating that someone will contact me within 24hours. Nobody has contacted till now. Ive email them again today. And still had no joy. Please kindly assist.
Good Afternoon Bradley
Thank you for contacting us regarding your Cue device. The 3x pods provided in the Cue starter pack are new pods. The testers you are referring to could be the tester pods at the kiosk. Twisp devices are covered by a 6 month warranty and the pods are covered for any defects. This means that if there is a manufacturing fault on the product, our kiosks agents test the product to find the fault and exchange the faulty part, provided your proof of purchase is present. We have investigated your case and one of our agents will be in contact soon.
Regards,
The Twisp Team
Good Afternoon Bradley
Thank you for contacting us regarding your Cue device. The 3x pods provided in the Cue starter pack are new pods. The testers you are referring to could be the tester pods at the kiosk. Twisp devices are covered by a 6 month warranty and the pods are covered for any defects. This means that if there is a manufacturing fault on the product, our kiosks agents test the product to find the fault and exchange the faulty part, provided your proof of purchase is present. We have investigated your case and one of our agents will be in contact soon.
Regards,
The Twisp Team