Terrible Service Baywest PE. Twisp device not so good either.

I bought an Arcus AIO Grey Starterpack from the Baywest, PE shop in august last year. I have enjoyed the Twisp to date but recently it has started to leak. I took it back to see if the leak could be fixed or replaced.

The service I received was shocking.

The person I dealt with used long nose plyers, elastic bands and all sorts of odd tools to try and fix the device. He had no luck. On requesting an exchange under warranty/replacement I was told that as he was not able to test the device he could not confirm that it was leaking and therefore would not process the exchange. Whilst trying to do backyard mechanics on the device he wasted time by asking ridiculous questions about how I use the device and making me feel like an idiot that needs supervision.

Is it my fault as the consumer that your staff could not test the device? I am now not able to use my device and need to revert to cigarettes. This is the main thing you are selling not so? Twisp as an alternative to cigarettes? It would then stand to reason that your replacement policy would ensure that there is a reasonable no questions asked replacement.

I truly believe that this shop, its owner and staff have let you down. In a world of competing products, I would think that Twisp should put its customer first and fights hard to keep its consumer. Not in this case.