Terrible Heartless and Dishonest

<p>I bought a Clearo 2 in January 2017. Within a week fluid started leaking from the tank. My visit to Twisp at the Liberty Mall Pietermaritzburg was really an eye opener to the.poor customer service at that branch. As soon as the Manageress saw the problem she accused me of dropping the device and causing the problem. She offered to sell me a new tank for R 240 as my problem was the first of.it's kind she had come.across with.the.Clear 2 . I refused and asked her to process an exchange or refund, her view to this was that it would taken a month as it was done at head office . Eventually after much argument about.the conditions.of.the.warranty she.relented and very unhappily replaced the tank.at no cost. Within a week it started leaking again and when I went back to the same manageress she said I was breaking the tanks due to overnighting and dropping.the device and refused.to entertain replacing.the tank. She then said to me that since.it was Valentine's day they had a.40 percent discount.on devices and I should by an ION. I was interested as I. Could.see.from.the.design of.the.Clearo2 I was going.to have endless problems. I said to her that I could not accept her view that I had no right to have device exchanged as it was clear that the problem.was with me. I said to her no problem I going to Durban later and would buy a device there given the difficult manner.I'm which she was resolving.the matter. She immediately changed tack and recommended the ION and promised to call me when stocks of.the.tanks.for the.Clearo2 arrived. I was happy with this approach and bought the ION. For the past five weeks I have not.gotten a call from her. About three weeks ago I popped in to th e twisp branch to purchase some fluid.and was served by a different staff member who was very pleasant and easy to understand. He eexplained.that their.was a.big.problem.Within the Clearo 2 tank and they had no stock at that time.because they have had to replace so many tanks. Today I went to twisp at Liberty Mall and the managress explained rather rudely that she had no stock of tanks to fulfill her promise from February and had never had any and that's why she had never called. She promised to ha ave some on Thursday this week and took down my details but did not.hesitate to let me know.that the same clearo2 that I was looking to replace the tank.from February looked like I was taking better care of it. I was shocked.and pleasantly reminded.her.that I.had not.used it.since.the.February.visit. I am so upset with the lies and condescending attitude of the.managress and regret bringing two of my friends to buy twisps and felt like I was not being treated fairly having been a loyal customer of.three.devices, the solo,clearo2 and the ION. THE CONCEPT.IS BRILLIANT AND HEALTHIER.TO SMOKERS BUT TWISP NEAR MONOPOLY OF THE MARKET ARE RESULTING IN ARROGANT STAFF AND GREEDY APPROACH TO BUSINESS BUY JUST GETTING CLIENTS TO UPGRADE THEIR DEVICES INSTEAD OF OFFERING AFTER SALES MAINTENANCE SERVICES. I DONT.EXPECT A.CALL THIS THURSDAY AND WILL LOOK TO FIND.OTHER SERVICE PROVIDERS TO SUPPLY ME.WITH.DEVICES. TWISP HAS SIMPLY BECOME.A POOR SUPPLIER OF GOOD DEVICES AND AFTER SALES SUPPORT. </p>