1 reviews | Active since May 2015
Terrible attitude
Good day,<br> <br> Toda I was at your Clearwater store and was served by Savannah as my atomiser (top half of my twisp) had broken, it was still under the guarantee. <br> <br> When approaching the twisp store, she was on her phone and then gave a rude greeting. I explained to her about my atomiser, it was exchanged but her attitude throughout our conversation and amongst other clients is absolutely disgusting and unacceptable. She lacks interest and respect for people purchasing twisp products and she carries a 'bad attitude. What a reputation for the twisp store. <br> <br> She then took my slip, and I had asked if I could have the slip back because the slip holds the guarantee for two twisps as they were bought in a pack. She then told me she needed the slip, so I informed her that I needed the slip because it carries the guarantee for my other twisp which came in the double pack set. She then rolled her eyes, went to the computer and mumbled under her breathe '****' while shaking her head with an absolutely disgusting and disrespectful attitude. <br> <br> I am absolutely shocked, and i thought of informing you of the incident because these employees are a direct reflection of your business
Hi Courtney,
We are very sorry to hear about your experience at Twisp Clearwater and we thank you for informing us.
Be assured that we will follow up on the matter as it is most definitely not up to the standard of Customer Care that we aim to provide.
The store manager will get in touch with you to resolve this.
Your reference number is #0682
Kindest Regards,
The Twisp Team
Hi Courtney,
We are very sorry to hear about your experience at Twisp Clearwater and we thank you for informing us.
Be assured that we will follow up on the matter as it is most definitely not up to the standard of Customer Care that we aim to provide.
The store manager will get in touch with you to resolve this.
Your reference number is #0682
Kindest Regards,
The Twisp Team
