1 reviews | Active since Jul 2016
Suggest Total Recall of Twisp Vega (Safety Reasons)-Visit your closet Kiosk my opinion.
Dear All Please check your Twisp Vega products for a defect in the fire button. I have had now 2 with the same issues 1 has been replaced already now the second one ,is doing the same.I have been informed from Twisp there has been another case they are aware off ,this was communicated via Inge from Senior Customer experience agent For me this is a safety risk to all and a fire risk as the first one the mouthpiece actually melted before i noticed the fire button is still in the pressed position (stuck).I have had 3 different persons including the area sales manager Nikesh and a call center agent ,all advising me to go to the kiosk.Their reason is for the safety of their staff,what about the safety of the user and his family? I find the product to be great but with a flaw in the design of the fire button ,please all with this problem go to the kiosk call them ,say they can feel the burden as they do not want to listen to sound advise ,until something serious should happen one day. Kempton Park Sales Manager or rep no is ********** 512.
Hi Clayton
Thank you for contacting us.
We are aware you have spoken with our Support team and Area Manager. Regarding the current issue you are experiencing above, we most certainly can help with this. All our devices come with a 6 month Warranty which covers any manufacturing defects. For this to happen, the device will need to be assessed by one of store teams. Please take your device to your nearest Twisp Store where they can assess the device to determine what has caused the problem with the fire button.
Hi Clayton
Thank you for contacting us.
We are aware you have spoken with our Support team and Area Manager. Regarding the current issue you are experiencing above, we most certainly can help with this. All our devices come with a 6 month Warranty which covers any manufacturing defects. For this to happen, the device will need to be assessed by one of store teams. Please take your device to your nearest Twisp Store where they can assess the device to determine what has caused the problem with the fire button.
Hi Clayton
Thank you again for contacting us via this porthole.
Please remember, in order for us to assist you, you can contact our support team directly at *** and we will most certainly be able assist in anyway possible.
With regards to leaking with your Vega. This will normally in the following situations: The tank is being over filled - past the designated fill line found in the tank, the Coil has become over saturated (to much flavour is soaked in the wick) and the coil cnnot burn off the excess flavour. Or, the airflow tank is closed.
That said, we will be sure to get an agent to contact you today.
Hi Clayton
Thank you again for contacting us via this porthole.
Please remember, in order for us to assist you, you can contact our support team directly at *** and we will most certainly be able assist in anyway possible.
With regards to leaking with your Vega. This will normally in the following situations: The tank is being over filled - past the designated fill line found in the tank, the Coil has become over saturated (to much flavour is soaked in the wick) and the coil cnnot burn off the excess flavour. Or, the airflow tank is closed.
That said, we will be sure to get an agent to contact you today.