MC
Mark C

1 reviews | Active since Mar 2009

13 Aug 2018, 21:22

Sub-standard products

I purchased a mini Vega about a year ago. Initially the coils would last me 7-10 days, however, of the last 4 boxes i have purchased 7 of the 12 coils have lasted 1 day or less and 2 coils have lasted for 3 days, why are they burning out so quickly now?? I have been to your kiosk at Bedfordview and they always ask if I have primed the coil properly before I use a new one. I am doing the same as I was shown when I purchased the product as I'm doing now. The only conclusion that I can come to is that the quality of the coils is now sub-standard or the quality control is not what it used to be.

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Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply14 Aug 2018, 08:56
Official

Hi

Thank you for contacting us. We are sorry to hear that you have been experiencing an issue with your Vega Coils. There has not been any change made to the coils, so this is very strange to hear. We would like to get some more information from you, but cannot seem to find your contact details. Please log a ticket with our support team so that they will be able to assist you further.