IT
Ira T

1 reviews | Active since Feb 2014

09 Feb 2017, 13:52

Stay away from Twisp Ion e-cicarette when vaping

<p>Bought a Twisp Ion from kiosk in Cresta just before Christmas. Liquid leaks through mouthpiece onto tongue. Koil is PERMANENTLY saturated with liquid. Have tried EVERYTHING they said on 4 different occassions when going back to where it was bought from. Nothing worked. Twisp will say "sorry about your experience we will get an agent to contact you" but guess what? They never do. Their warranty pretty much puts you in a loser situation. Now we see the things are exploding in people's faces.</p>

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Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply10 Feb 2017, 08:55
Official

Hi Ira

Thank you for contacting us.

Your device most certainly comes with a 6 month Warranty, covering part, so if a fault is found it will be replaced. We cannot each and every feedback that gets sent to us, and in so we will be getting an agent to contact you.

The matters you have mentioned, could have a very easy fix, which our agents will be be able to assist you with.