1 reviews | Active since Jun 2010
Shocking service, refusal to accept responsibility
I am shocked to learn that Twisp has such a ***** warranty policy. Have been driving up and down to get the issue with my Edge sorted out. Support and service people at kiosks keep referring to maintenance issues. I have been religiously maintaining my device. Now I hear it is going to need to go back to the kiosk for more troubleshooting. This is costing me time and money I don't have. Seriously, why did the agent then not keep my device for troubleshooting in the first place? Looks like you are using loopholes - all I hear is troubleshooting and maintenance. The troubleshooting that has been done already should be sure sign enough there is an issue with the device. You are messing with my precious time. Don't ask me to go back to the kiosk again. I can't!! I feel like chucking the device and liquid in the bin and resorting to the cheaper devices where at least I know I got what I paid for. Looking at the history here on complaints logged, I hold no hope that this is going to be resolved easily. What is it going to take for me to return to the pleasant smoking experience I had for the first two months of owning this device???
Hi Tersia
We are aware that you have spoken to one of our agents today. Thye have spoken to you regarding the current problem that you have been experiencing with your device.
It is one that can be resolved. This can be done by chnaging a few habits and using the hits and tips given.
Our agent has informed that they will check on your current situation further and come back to you at a later stage today.
All our devices do come with the 6 month Warranty, and we will gladly service, maintain and assess the device at any of our stores to assist, Of course for us to be able to do this, we need to see the device.
Hi Tersia
We are aware that you have spoken to one of our agents today. Thye have spoken to you regarding the current problem that you have been experiencing with your device.
It is one that can be resolved. This can be done by chnaging a few habits and using the hits and tips given.
Our agent has informed that they will check on your current situation further and come back to you at a later stage today.
All our devices do come with the 6 month Warranty, and we will gladly service, maintain and assess the device at any of our stores to assist, Of course for us to be able to do this, we need to see the device.