1 reviews | Active since Dec 2016
Sad Goodbye from Twisp Supporter
<p>I have smoked Twisp for years going back to my first Clearo device until i bought the new AERO...... After realising that the device leaks like a fountain in the rainy season i took it back to the shop (Just for info sake i have always found the guys at your stalls pleasant and helpfull so you doing this right) they advised to clean twice a day and put toilet paper in the top and place it upside down when not in use ?? I started to wonder here too. Then after i tried all of the above it still leaked and i went to a diffrent store where the guy actually gave me a better battery 2200mah i believe and told me to rather use the 0.5ohm coils and i have to admit this helped with the actual smoking side and limited the leaking a bit. Its sad as i was a avid supporter of Twisp and it was good to have a professional image to Vaping however with SO many alternative options available now such as eleaf and joytech to name a few i have gone down those paths and i am head over heals happier with my device (Was cheaper) and alternative liquid. I have no hope of seeing my money back however felt it fair to put a review up and was also shocked to see the number of bad reviews you have at Twisp i strongly suggest you consider this in your future business practises.</p>
Hi Calvin
Thank you for contacting and for your feedback.
We of course are not happy to hear of your experience and that you were not entirely happy, especially since you have been with the brand since the Clearo!
We would like to hear more and will be getting an agent to contact you.
Hi Calvin
Thank you for contacting and for your feedback.
We of course are not happy to hear of your experience and that you were not entirely happy, especially since you have been with the brand since the Clearo!
We would like to hear more and will be getting an agent to contact you.
And its been 3 days since your reply and no contact. It is not simply ok to just look good by responding to a complaint on these channels to try improve your image to the general public reading these reviews. Perhaps you should take a page out of the customer service manual and not only respond here and actually call the client and resolve the problem and you may see your review level improve as believe it or not hello peter and many portals like it are not just to moan but to take there concerns to another level and have them RESOLVED. I do not hold high hopes for Twisp with these business practises.
I find it ********* and not in the best interest of your client to resolve conflict with false promises of fixing a problem.
And its been 3 days since your reply and no contact. It is not simply ok to just look good by responding to a complaint on these channels to try improve your image to the general public reading these reviews. Perhaps you should take a page out of the customer service manual and not only respond here and actually call the client and resolve the problem and you may see your review level improve as believe it or not hello peter and many portals like it are not just to moan but to take there concerns to another level and have them RESOLVED. I do not hold high hopes for Twisp with these business practises.
I find it ********* and not in the best interest of your client to resolve conflict with false promises of fixing a problem.