Reward point system Failure - Extremely annoyed

I have been a twisp customer for quite a while and during this time my number has changed a few times for work.I've requested that my number be updated yet they seem to create a new profile Every time. Because of this, I never get any free flavours. I don't have a twisp card cos they never have stock? ???<br> <br> Two weeks ago I went to canal walk and was informed that with my next purchase I would get one. Today I went to N1 and was told that I only have 2 points and therefore don't qualify for a free flavour? Really?<br> <br> I have bought 2 twisp clearo devices, several flavours, a lanyard, the holder for the device etc. How do I have 2 points?<br> <br> I would like to request a list of my purchase history as well as a printout of points allocated to each purchase. I have also sent an email to your support@ account with my cell phone numbers in order for you to check. The free flavour with x amount of points at this stage seems to be a gimmick just to get us to Keep purchasing at the twisp stalls. Yet none are ever received.