returns

I have been a twisp customer for almost two years and I smoke my twisp device like a used to smoke cigarettes. I believe that I am a loyal and regular customer. I upgraded to the edge and bought the aero as well. I have had to exchange the coil twice on the edge and then because the problem was not resolved the device was exchanged for a new one after that I had to exchange the battery on the aero which I learned was not even put on the system and lost my slip for the return. Now I am having the exact same problem with the aero battery and I was told they can't exchange it because the previous exchange is not on the system. This is a fault on their side so I went to a different twisp kiosk and did not mention the first return but they had no stock of these batteries and was told that no one in the area has. I am now considering exchanging the device because you promote this as a smoking alternative yet because of multiple problems on your side I haven't even been able to use my device on several occasions. I want this resolved because I am fed up with all the problems with my devices. You can not promote trustworthy products if it is not.