CC
Corne C

1 reviews | Active since May 2015

25 May 2015, 09:28

Redeeming themselves!

I recently started using this electronic cigarette, the Twisp clearo. The first time I bought everything I went to Woodlands boulevard, and my husband and I got extremely well service from Robert. I had a bit of problems and went there again recently, Robert was not there, and I had a bit of a hick-up with the ladies working there, which was really bad because I got such incredible service the first time. I sent a complaint to Twisp, I got feedback just after I had sent it, and I even got a call from the area manager Robert. He told me that if I need anything I should phone him, and let him know if I am going to the Kiosk so he can be there to help me. I went there yesterday and I got exceptional service from his Kiosk, he said that the problem was taken care of, and I could tell that it really was...<br> I am really impressed with Twisp all over again, and I am happy to say that they redeemed themselves. Robert went the extra mile, and that is what makes service good. <br> I can point anyone in that direction any time. I have to add that I never believed in the Electronic cigarettes, I have now stopped smoking for almost a month and two weeks, just Twisping all the way.<br> Thank you!

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Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply25 May 2015, 15:12
Official
Hello CorraSonyC,

Hi Corne,

Congratulations on making the switch and on quitting smoking!

It's great hearing such positive feedback. We are very happy to hear that Robert assisted you after the bad experience you've had previously.

We will most definitely relay your message to his manager.

Happy Twisping!

Kindest Regards,
The Twisp Team