Real Bad Service

I will not advise anyone to 1. go to the Twisp shop in woodlands mall while Phyllisia is working 2. Buy the new Twisp Edge.<br> My wife got the new Twisp Edge for Christmas an I must say, comparing it to my Twisp Aero I was quite jealous. She has had it now for 2 months and the switch at the bottom of the battery keeps falling off for no reason.<br> We took in the cigarette today as we were told that the battery has a 6 months warranty, only to be told by Phyllisia that the warranty does not cover the battery breaking?<br> Now, either this is someone that just started working there and does not know the meaning of customer service and that does not know the product, or Twisp is seriously failing the concept of a warranty and customer satisfaction. Either way, I do believe that after 3 years of only buying Twisp devises and liquid, I will not be supporting Twisp going forward.<br>