1 reviews | Active since Jan 2016
Product support and lack of knowledge to answer
Logged a complaint with twisp sa regarding the edge device. <br> Had the issue where 3 brand new atomizers burn after not even using it for half a day. All tips etc followed as per recommendation and even soaked the atomizer for 30min instead of the recommended 10. Twisp support then replies stating wrong liquid and old atomizer after stating they are brand new and used with twisp liquid so all true to the brand and the **** decided to die completely yesterday. Questions don't get answered from what is asked and purely get told take it back then to get tested. <br> Support is utterly useless and have no idea what they are talking about and why should the reseller, in this case clicks have to refund first. how can twisp not refund directly on the **** they sell as clicks will then have to recover costs from twisp. why !!! give me a postal address so that I can send your **** back to you. I will even pay you to take the **** off my hands. <br>
Hi Jacques
Thank you for contacting us.
We assume when you state that there was a problem with your atomiser, you actually mean a coil, this would what is known as an atomiser head.
It is extremely strange to hear that it has burnt out after half a day of use, and we will gladly assist you, but yes we would need to personally inspect the device to deduce what could be wrong. When you spoke to one of our agents, they can only try and assist while speaking to you via a telephone. This is why it was requested that you visit a Twisp store, so that they can assist.
Please understand, that when you buy a device through a Trade vendor, in this case Clicks, you have made the payment to their establishment and not Twisp. We though will gladly assist you with servicing and parts.
Hi Jacques
Thank you for contacting us.
We assume when you state that there was a problem with your atomiser, you actually mean a coil, this would what is known as an atomiser head.
It is extremely strange to hear that it has burnt out after half a day of use, and we will gladly assist you, but yes we would need to personally inspect the device to deduce what could be wrong. When you spoke to one of our agents, they can only try and assist while speaking to you via a telephone. This is why it was requested that you visit a Twisp store, so that they can assist.
Please understand, that when you buy a device through a Trade vendor, in this case Clicks, you have made the payment to their establishment and not Twisp. We though will gladly assist you with servicing and parts.