1 reviews | Active since May 2014
PROBLEM REVERTED TO ME AS MISUSE
Below are emails between myself and Inga of Twisp<br> <br> Good day Zaheer <br> <br> I have followed up with our Pavillion team and our Area manager Puvandra .<br> They have advised after assessing your atomizer , that there is physical damage , including a dent to the exterior and the tank glass is cracked . <br> Unfortunately , we will not be able to exchange your atomizer as our warranty only covers your device from manufacturing fault . <br> <br> We do however have spares available , the standard tank is R300 and R350 for the XL tank <br> <br> Kind regards <br> Good Day Inga<br> The problems is not with dents and scratches on the housing. And those marks were made from keeping keys and coins in my pocket.<br> The device is overheating not defaced. You guys from the word go was ever ready to push the buck onto me. Now are you telling me because of the marks on the housing you are not reponsible for the interior operation of the device which I bought from your company. <br> Ok if that's how you guys want to deal. I will go to my atorneys to handle the matter because clearly from what I can see is you guys are not honouring that there is an electronic problem.<br>
Hi Zaheer
We are always willing to help and assist our customers in anyway we possibly can. We are aware that you had visited one of our stores, spoken to one of our Customer Care agents and the device has been checked by one of the Area Managers.
It is evident on the device that the dents and scratches are due to physical damage. The 6 month warranty on the device covers it for manufacturing defects and faults, this does not cover wear and tear and damage.
You are able to purchase a replacement tank at our counters for R299.95
Hi Zaheer
We are always willing to help and assist our customers in anyway we possibly can. We are aware that you had visited one of our stores, spoken to one of our Customer Care agents and the device has been checked by one of the Area Managers.
It is evident on the device that the dents and scratches are due to physical damage. The 6 month warranty on the device covers it for manufacturing defects and faults, this does not cover wear and tear and damage.
You are able to purchase a replacement tank at our counters for R299.95