1 reviews | Active since Jan 2015
POSSIBLE ADVICE FOR FIRST TIME USER
On 22 November 2018 I received my order of 2 x CUE devices (Starter kit) and 2 x signature flavours.
As a first time user, I ordered the 2 x CUE devices and also 2 x signature flavours as I thought that one can use the flavours once the pods are finished.
When I read the manual it states that one cannot refill the pods. So then only did I realise that the flavours I ordered will not work with the CUE device.
My question is then: when this order came through and it was picked etcetera, couldn’t somebody have contacted me to advise that these flavours will not work with this device? I am now sitting with 2 x flavours @ R179.95 each, which I can’t do anything with. I feel that I should have been contacted and then maybe an alternative to the flavours could have been decided on.
Can you please respond as I am not receiving any reply to my e-mails sent to you???
Thank you for taking the time to notify us on your current experience.
Our support emails have a 48 hour response time and we will ensure you that an agent will be in contact with you within 2 working days from receiving your email.
We have been notified that someone has responded to your mail via our support email and is currently handling your query.
If you have any further questions or queries, please feel free to mail us or give us a call on ***.
Kind Regards
Twisp Team
Thank you for taking the time to notify us on your current experience.
Our support emails have a 48 hour response time and we will ensure you that an agent will be in contact with you within 2 working days from receiving your email.
We have been notified that someone has responded to your mail via our support email and is currently handling your query.
If you have any further questions or queries, please feel free to mail us or give us a call on ***.
Kind Regards
Twisp Team