Poor service and product

I bought a new spares kit for my Aero 2 as the glass has broken. I managed to replace the glass and all was well except that the mouthpiece no longer wanted to tighten. I them decided to go to the Twisp Kiosk in Brooklyn Mall where Kingsley assisted me. In the end I had to buy a new atomiser tank for R399 after I already sent money on the spares kit. This, in my opinion, was totally unnecessary and Kingsley should have made more effort with the mouthpiece instead of wanting me to spend money on a new atomiser tank.

On my way home, Kingsley phoned me and told me my transaction did not go through. Why was this not checked when I was still at the kiosk? He was obviously not focusing on what he was doing. He then demanded very rudely that I return when I was already halfway home to make the payment again. He then said I can ewallet it to him, which I indeed did. During the time that he first phoned he to the time that I paid he harassed me to ewallet the money to him. I had to block him not to contact me further.

Since Kingsley replaced the atomiser tank it has been constantly leaking. Almost a full bottle of the liquid has leaked out. I am not willing to go back to the kiosk or another branch as I will just need to spend more money to have this fixed.

I have been a very loyal twisp user since atleast 2015. I have decided due to the poor product and service to find an alternative vape supplier.