Poor service

When buying new coils for your Twisp device, you usually only have one in a pack of 3 that lasts for a while, the others always either leak after a day or tastes like it's burnt even though you didn't vape without enough fluid in your device.

I went to the Twisp store in Riversquare mall, Three Rivers two weeks ago to get a replacement 'glass' tube for my Tyko device. They didn't have stock then and wanted to sell me the whole back piece with mouth piece, coil and glass at R350. I left it then cause I only need the glass. Went back today, they still didn't have stock. The guy who works there refused to take the glass of one of the R350 units and sell it to me at the price of the glass only. Even though I have waited two weeks now to buy a replacement part. I ended up paying R350 for the unit, just so I can get the replacement glass.

And after purchasing the R350 unit, the cashier wants to know if he can contact me when they receive the replacement parts. Are you kidding me??? I just purchased the replacement part I needed at a highly inflated price, with some other parts I don't need.

This is very poor service, and I am really upset over it.

I'm not even going to go into the fact that they also don't resolve your problem when they don't allocate your fluid purchases to your account in order for you to receive your promised free flavour for every 7 flavours purchased.