Poor quality product

<p>I've been a loyal Twisp user for 2 years. I quit smoking tanks to Twisp. I often feel going back to smoking sigarettes because of all the problems I have with the company, the service, the products, quality, accessories, etc. In a nutshell, I love the product but just don't know if it's worth all the hassle driving back and forth sorting out problems with the kiosk. Emailing head office with problems, they just don't resolve the problem. They tell me to take the unit to the kiosk to get tested. Then they don't have parts. After eventually fixing my unit, after three weeks experiencing the same problem. From the call centre to the kiosk, the way they treat you, I feel they are doing me a favour sorting out my problems. They are rude, blunt and they don't worry about customer service.</p>