Poor customer service

Item: Twisp The Smoking Alternative
Rating: 1
Author: Wafeeq I

A year ago i bought a Tyko device, ive been having endless issues with it. Last week Saturday at the V&A waterfront kiosk i was advised by Megan the consultant to log a complaint with the support team on the Twisp app. Up until today no response! I then decided to rather trade my device in for a Clearo Pod.

I bought a Clearo Pod device on Monday 23rd Nov, the very next day i wanted to return the device as it performed poorly, no smoking pleasure, no taste of flavour. I was advised i needed to email the support team which i did the Tuesday, till today no response. A very helpful salesman at the Canal Walk store advised me that Twisp wont take the device back & that I probably hadn’t set up the device correctly. The new Clearo Pod is a bad product, it doesn’t live up to the standards of the other Twisp devices.

I believe it’s within my right as a consumer to return a product if unsatisfactory, but Twisp seems to have taken that right away from me.

Helpful (0)

Replies (2)

Twisp The Smoking Alternative's replyOfficial

30 Nov 2020, 09:25

Good morning Waeeq, thank you for reaching out to us. We sorry to hear about your experience and we do apologize for the inconvenience caused to you. We would advise you to take your device in for an assessment to determine why you are experiencing these issues before any decisions can be made.

Twisp The Smoking Alternative's reply30 Nov 2020, 09:25

Official

Wafeeq I's updateReviewer Update

07 Dec 2020, 20:10

Good evening

The device was already in for an assessment hence me complaining. I was told i needed to buy a new device

Ps: you could atleast spell my name correctly.

Wafeeq I's update07 Dec 2020, 20:10

Reviewer Update

Good evening

The device was already in for an assessment hence me complaining. I was told i needed to buy a new device

Ps: you could atleast spell my name correctly.