JC
James C

1 reviews | Active since Apr 2017

24 Apr 2017, 15:15

Poor Customer Service

<p>@Twisp_SA - Cracked tank after 3months.....twisp compares it to buying a cellphone, sure a cellphone is more durable -bad customer service. Customer Service at Forest hill City really poor, left a message for the manager to call me back more that a week ago and have still not received a response.</p> <p>Warranty on the product means nothing!!!</p> <p> </p>

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Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply24 Apr 2017, 15:25
Official

Hi James

Thank you fo contacting us.

We will be sure to get an agent to contact you! All our devices, most certainly come with a 6 month manufacturing warranty, but this would not cover physical damage. That said we would still like to assist as best we can!