Pathetic Vega Battery

Item: Twisp The Smoking Alternative
Rating: 1
Author: Muhammed H

Terrible attitude and client care I purchased a Vega device a while back. I had problems from the day i purchased it and went to ask why it doesnt pull so well. ( I had another two devices previously -Edge- and had excellent service from a gent at Sandton City Kiosk who no longer works there) . I was told to buy free flow coils which i did. The device was satisfactory but the button on the battery was faulty & eventually stopped working after +/-4 months . When i went to the kiosk in Cresta where i purchased it and never got assistance. I then emailed your helpdesk which was of no help whatsoever. Esan was of no help and kept giving me alternatives back and forth over 7 months. ( Have a look at your inbox ) . He then told me its my battery but it cannot be covered in warranty as the period is over. NOTE: I went to your kiosk and notified your helpdesk within the warranty period. Eventually i gave up. I will never support twisp again nor recommend their products to anyone. I used to be a loyal customer . Looks like twisp doesnt care about loyalty or quality anymore !

Helpful (0)

Replies (2)

Twisp The Smoking Alternative's replyOfficial

30 May 2018, 14:07

Hi Muhammed

We are sorry to hear that you had experienced some problems with your Vega Device. It is good to hear that you went onto the Free Flow Coil in order to get the more desired vapour production you were looking for.

Of course, yes, all our devices come with a 6-month Warranty, which covers you against any manufacturing faults on the product. Once an assessment has been done and if a fault is found, a part would be replaced for you.

We can certainly investigate your query at more length and will ensure we get an agent to contact, so that we can discuss further with you.

Twisp Team

Twisp The Smoking Alternative's reply30 May 2018, 14:07

Official

Hi Muhammed

We can certainly investigate your query at more length and will ensure we get an agent to contact, so that we can discuss further with you.

Twisp Team

Muhammed H's updateReviewer Update

30 May 2018, 14:33

Sir / Madam , Thanks for your speedy reply. However it does not help me. As mentioned , i have been through this back and forth. When i went to your kiosks ( 3 different locations ) . All your sales people / consultants were guessing and gave me different answers as well as your helpdesk ( Esan ) at your headoffice. I wasted enough funds , time and effort trying to get your device which i purchased in good faith to be repaired / replaced during the 6 month warranty period as well as after. None of your employees were trained enough to assist me or give me some sort of joy. I had the pleasure of being told that an assessment will be done if i sent it to your headoffice in Cape Town from JHB which would be for my account and no guarantee of repair as well. I have the relevant correspondence should you require me to forward through to you. Alternatively have a look at your archived replys on your helpdesk mailbox from Esan. Unhappy , disappointed and cheated ex customer .

Muhammed H's update30 May 2018, 14:33

Reviewer Update