PATHETIC SERVICE DELIVERY

Sunday, 24 May 2020 05:19 The following message was sent by me: Good day I've been having battery issues since a week now with my device and it's not even a year since purchase. I am unable to take it to a store due to lockdown. Please advise... Regards Mohamed hoosein *** Mon, 25 May 2020 at 2:58 pm A response from Twisp: Good Afternoon Mohamed, Thank you for taking the time to reach out to us regarding your current query. Kindly send us a description of the issue you are currently experiencing and what device you currently own. We can then try to assist you in the matter. Warm Regards ESAN Mon, 25 May 2020 at 3:37 pm I responded the following: Good day Thank you for your response. I am using a CUMULUS X device. What happens is that even though the battery has been charged, when I smoke it cuts off with a flicking of one light. 2020/05/28 I followed up: Good day Awaiting response on the below TILL DATE, I AM STILL WAITING FOR MY RESPONSE. MY DEVICE IS STILL IN ITS WARRANTY PERIOD. PERHAPS TWISP IS WAITING FOR THE WARRANTY TO EXPIRE THEN THEY WILL CONVENIENTLY REPLY... PATHETIC!