1 reviews | Active since Aug 2016
Pathetic communication and devious ways of doing business
<p>All Clearo device users take note that the coils etc will be discontinued in the next few months?? Unfortunately no exact time given as communication with Twisp is pathetic. I was told of the discontinuation by the Outlet and this will force all Clearo users to buy new devices. I have spent R1 209 at the outlet and later that afternoon noticed on my e-mail that the Cyber Monday special for the new device and the coils and 2 flavours is only R749-00. I was never made aware of this at the Outlet and was told by Head Office that the Outlets are not allowed to mention specials on the internet site???? For my inconvenience I was offered a flavour of my choice and I asked if I could rather have coils instead of a flavour. The consultant of Head Office informed me that the Area Manager is not prepared to give the coils and insisted on the flavour. I have spent a lot of money at Twisp as I bought an Edge device which gave me endless problems with oil leakage and was first told it was the coils and they mentioned I must be patient they are working on the problem. I waited patiently for app 6 months for the new coils (reverted back to my first device I bought the Clearo) and when I eventually bought the new Edge coils, to no surprise, the oil leakage problem persist. When I went back, the Manager of the Outlet has left the company and I had to again explain the entire problem to the Assistant (not to mention “no joy”). They kept on telling me that I am not using the device correctly and amazingly a few months later they changed the Edge to the new Edge X??? From then on I only used the Clearo and was now forced to buy a new device due to discontinuation of the old Clearo. Head Office also mentioned that the assistants at the Outlet were not supposed to inform me about the discontinuation of the Clearo coils????. I have bought extra batteries and can now throw in the dustbin as none of the old Clearo accessories can be used on the new Clearo 2.</p>
Hi Louise
Thank you for contacting us.
We are not looking at discontinuing parts of the Clearo at any stage currently, and these will continue to be available at all our Twisp stores. Promotions are made available at different times, and the deal was made available to our online store only. Our consultants, would not have informed you of the online deal, as you were shopping in store environment and in such will dealing with you directly. They would not have had knowledge that you would want to shop online. The promotion communication was available on our Website and Newsletters were sent out.
With this said, we would like to get someone from our Team to contact you directly during the course of the day.
Hi Louise
Thank you for contacting us.
We are not looking at discontinuing parts of the Clearo at any stage currently, and these will continue to be available at all our Twisp stores. Promotions are made available at different times, and the deal was made available to our online store only. Our consultants, would not have informed you of the online deal, as you were shopping in store environment and in such will dealing with you directly. They would not have had knowledge that you would want to shop online. The promotion communication was available on our Website and Newsletters were sent out.
With this said, we would like to get someone from our Team to contact you directly during the course of the day.
The promotion was only e-mailed the same day at 09:20, one would think an e-mail will be sent out beforehand. Twisp Head Office contacted and a compromise was reached, thank you for that BUT what a joke again, when my husband arrived at the Carnial Kiosk to collect promised coils it was met with a blank stare. The Kiosk assistant had no clue and did not make any effort to sort out and in actual fact the assistant turned her back as the if the matter was closed. The frustation of it all is that the manager was not true to his word as he promised to contact the Kiosk straight away and make arrangement for me to collect the promised goods.
The promotion was only e-mailed the same day at 09:20, one would think an e-mail will be sent out beforehand. Twisp Head Office contacted and a compromise was reached, thank you for that BUT what a joke again, when my husband arrived at the Carnial Kiosk to collect promised coils it was met with a blank stare. The Kiosk assistant had no clue and did not make any effort to sort out and in actual fact the assistant turned her back as the if the matter was closed. The frustation of it all is that the manager was not true to his word as he promised to contact the Kiosk straight away and make arrangement for me to collect the promised goods.