AS
Azaan S
1 reviews | Active since Aug 2016
07 Jul 2019, 10:59
ONCE AGAIN
On the 27-06 I visited the Twisp at Galleria Mall in Amanzimtoti. I purchased 2 X 20ml refill & gave my phone to the salesperson to scan. Once the transaction went through she handed me the phone & I checked if the app was scanned. Once again there was a problem & I did not get my 2 stamps that was due to me. When I asked about it, I was told it will be done manually. Today is the 07-07 & I still did not receive it. Please advise when this will be done? Why is there always a problem with receiving stamps from that kiosk yet there is no problem in taking the customers money? This is not the first time I had problems with that kisok.
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Twisp The Smoking Alternative's replyOfficial
09 Jul 2019, 09:27Good Morning Azaan, thank you for taking the time to reach out to us. We are sorry to hear about your experience and the inconvenience this has caused you. We will investigate the matter and ensure that your points will be loaded. We will revert back to you within the day.
Twisp The Smoking Alternative's reply09 Jul 2019, 09:27
Official
Good Morning Azaan, thank you for taking the time to reach out to us. We are sorry to hear about your experience and the inconvenience this has caused you. We will investigate the matter and ensure that your points will be loaded. We will revert back to you within the day.