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Hi, Last year around September, I have purchased my Twisp, ever since I've been smoking Twisp. In March, I. Went to buy more Flavor, I queried, when will I be receiving my free flavor, the sale guy said me on my next purchase, he taken down my cell number and told me that he cannot, load me on the system now, is because Head office is doing an Upgrade. I said fine long as on my next purchase, I receive my free one. On 27/05/2015, I purchased 2 Flavor, so I asked him were is my free one, he responed, that the system shows, that my last purchase was in December, which is not true. He rep****, that maybe the upgrade has caused this problem. My concern as a customer is that, I was due for a free one and I expected it, its not my fault that Twisp Upgraded the system, and I as a customer must loose out on my free bottle of falvor. I think Twisp need to sort the system out, because, just imagine how many people out there are loosing out on there free flavor, because of this system Upgrade.