CW
Carmen W

1 reviews | Active since Mar 2009

30 Jan 2015, 12:34

Non-response...

I popped in to purchase more liquid from the Kenilworth Centre kiosk only to be told they are out of stock of the Caffe Latte flavour and other branches are also out of stock? I then went online and purchased liquids via Takealot who had enough stock - Because I wasn't able to purchase the liquids through Twisp, I therefore missed out on accumulating points on my Twisp card. I sent an email to [Email Removed] explaining this on 16 January and to date nobody has bothered to respond. <br> With the cost of Twisp products and the amount of money I have spent, I would have at least expected somebody to reply but clearly this is not important to this Company who have made so much money out of people like us....

0
Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply30 Jan 2015, 14:09
Official
Hello petal,

Hi Carmen,

We do apologise to hear that you haven't received a response as of yet. Be assured that we do not take this matter lightly.

Our Customer Support Manager will get in touch with you shortly.

Your reference number is #0623

Kindest Regards,
The Twisp Team