Non-repairable product

Good Morning Twisp SA.

I bought a Twisp Cue in December. After the fiasco of having the burning pods eventually sorted out, I was a happy customer. Until Saturday when I had to take my Cue to TWISP in Cresta due to the middle unit having come loose and not being able to charge the unit at all. The very helpful gentleman told me that you do not repair products, just sell them? This is a surprise to me as this means that every time soemthing goes wrong I would need to replace the entire Cue? I had to leave my unit with him and he said he would call head office to see what can be done as this is not the norm. I then had to spend R450.00 to buy a new unit. Now My Cue is still under the 6 month warranty is it not? How can you sell a product that cant be repaired. This is a reputable brand and with the endless nonsense we had with the Cue pods, you would think this would be a clean swop out for a new unit? But no, I had to buy a NEW unit. I want Twisp to refund me for the new unit as my old unit is not repairable. I don't think this is asking too much considering the endless hassles I have had with you.