1 reviews | Active since Nov 2010
Non delivery of goods
I recently went to the Claremont branch to complain about the Coils that only last for 5 days. The lady was not interested in hearing my story and I had to purchase another coil which I did. She stated that I should not buy the Brown liquid box from twisp but rather the white liquid box. Really? why would twisp sell products that does not work with the coils? I had my twisp for 2 years now and I know how to clean etc. I then emailed the complaint to [Email Removed] where Timothy Berry assisted me and responded to say that there were a batch of coils that wasn't working. He apologized and advised that i will be sent a pack of 5 coils and had to provide my physical address. He mentioned later in an email that it will take 24 - 48 hours to arrive. 4 March to 12 March is definitely not 24-48 hours and still nothing received. The coil that I purchased on 4 March has again packed up yesterday. This one lasted 7 days. I am not happy to spend R40 every 5-7 days.
Hi Ursula,
We will follow up with the store that gave the above mentioned advise. This is not the case. All Twisp flavours are manufactured to work with the coil - whether its the Zero Range, Pure Range, Signature or Fresh Range.
We do apologise for the delay. Be assured that you will receive a mail from Timothy during the course of the day.
Kindest Regards,
The Twisp Team
Hi Ursula,
We will follow up with the store that gave the above mentioned advise. This is not the case. All Twisp flavours are manufactured to work with the coil - whether its the Zero Range, Pure Range, Signature or Fresh Range.
We do apologise for the delay. Be assured that you will receive a mail from Timothy during the course of the day.
Kindest Regards,
The Twisp Team