DE
Deon E
1 reviews | Active since Oct 2013
01 Mar 2016, 11:20
No warranty on brand new device + battery
I bought a new Twisp Edge device(after using the Clearo for about 2 years), immediate problems with battery not lasting and button that keeps on getting stuck in the on position. They refuse to replace it even after logging a complaint to their head office in Cape Town.<br> Their response: \No guarantee on battery life!\". You'd think after spending R900.00 you'd get a quality product and good after sales service, not a chance! "
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Twisp The Smoking Alternative's replyOfficial
01 Mar 2016, 11:38Hello Deoneng,
Hi Deon
We will be getting one of our agents to call you. There most certainly is a warranty on our batteries. We will need to assess the device to see how we can assist.
We look forward to hearing from you.
Hi Deon
We will be getting one of our agents to call you. There most certainly is a warranty on our batteries. We will need to assess the device to see how we can assist.
We look forward to hearing from you.
Twisp The Smoking Alternative's reply01 Mar 2016, 11:38
Official
Hello Deoneng,
Hi Deon
We will be getting one of our agents to call you. There most certainly is a warranty on our batteries. We will need to assess the device to see how we can assist.
We look forward to hearing from you.
Hi Deon
We will be getting one of our agents to call you. There most certainly is a warranty on our batteries. We will need to assess the device to see how we can assist.
We look forward to hearing from you.