no loyalty points

Suddenly I have no loyalty points.<br> <br> I have been a loyal Twisp supporter for 2 years now.<br> <br> I Have purchased 3 Clearo twisps in the last two years, also I have purchased a lot of twisp flavours, and never received my free liquid flavour as promised by Twisp.<br> <br> about a month ago, Twisp sent me an sms stating that my loyalty points is now at 7. so I qualify for a free liquid flavour right?<br> <br> I registered on the website, and visited my nearest Twisp kiosk at Brooklyn mall where I was informed by the salesman that I have zero points available. The salesman also questioned me, asking me did he not give me a free liquid already, confused I informed him that I have never collected any free items from any kiosk, and told him I would sort this out somewhere else.<br> <br> How is this possible? I am seriously considering another smoking alternative since the service I have received thus far is poor! Especially from the Centurion branch.<br> <br> Thank you Twisp for hiring *********** staff.