No feedback - terrible service

<p>I bought a Twisp ION a couple of months ago and started with a tobacco flavour that contained nicotine. I decided to kick the habit and so bought a number of the same flavour online but with zero nicotine. I received my order and when I tasted one of the 4 I bought I really didn't like it. I kept the remaining flavours and went to my local Twisp stall and asked if I could exchange them. I was told that he wasn't authorised to exchange the flavours and I would need to contact headoffice which I did. I was told to write an email with proof of purchase which I did. I was informed that since it had been over a month since I placed my order I was not allowed to exchange them. I rep**** and said it was less than a month since they were delivered to me and would they please reconsider. No reply at all. I called again and asked to speak to the lady who I had been dealing with. She said they couldn't allow any exchanges after 10 days so the time period had decreased dramatically. I asked her to please give me the number of you manager to which she rep**** she would get her to call me. I am still waiting for that call......</p> <p> </p> <p>I cannot believe that they are not willing to authorise an EXCHANGE, not refund, when the products can be inspected for any damage at my local outlet. I can't fathom that they would rather lose a customer than compromise and bend the "rules"a little bit. Unfortunately, despite enjoying the use of my device and most of the flavours I have tried I will need to look for another supplier. I consider this very bad customer service, to not reply to email or requests for a call back is just downright rude.</p>