No Feedback on Faulty Device

I purchased a Twisp Ion at the Centurion Mall kiosk on 9 November 2018. It stopped working on the 29th of Jan. I sent an email to head office and was asked to return the device to the kiosk, which I did on 31 Jan.

Wiseman at the kiosk acknowledged that the device, which was less than three months old at the time, was clearly faulty. He promised to arrange a replacement battery and stay in contact. I was told that the Ion has been discontinued and that I cannot purchase a battery whilst I waited for a replacement from head office.

After a week without any correspondence from Twisp, I contacted Wiseman again. He claimed to be awaiting feedback from his area manager who was "trying to work something out" for me. A couple of days later I was told that the manager could not find a battery, but that Wiseman will arrange one with head office.

I was then told that there is no available stock of Ion batteries anywhere in SA.

Based on this information, I requested a refund. Wiseman at the kiosk said he will arrange with head office and get back to me. This was two weeks ago.

I have since sent emails to head office, phoned customer care (no answer on three separate instances), phoned the Centurion kiosk a total of 6 times. I'm still left without a working device, no feedback, no service, no refund, no option of sending the device in for repairs, no option of even purchasing a battery out of pocket to keep using my device.

An inferior product sold by a company with no regard for their customers.