1 reviews | Active since Apr 2017

24 Apr 2017, 23:10

NO Alternative

<p>On the 31st of March i purchased a twisp. Literally days later with a new coil that was assembled at the Canal Walk pop up, all i taste is fluid. it tastes "burny" for a lack of a different descriptive. This being my second Twisp purchase after i did a little poll on FB asking vape users their opinion, twisp came up tops. I should have listened to my instict and avoided it like the plaque.</p> <p> </p> <p>15 days later with a slip and everything, new coil only the fluid that was initially added to the twisp i head back to demand my money back. To be faced with young and terribly unhelpful employees who simply told me sorry unless there is a default we cannot do anything.</p> <p> </p> <p>We do not give money back unless a factory fault and from the looks of it you need a new coil. i was never told that i would need to replace the coil every 2 weeks. And when i mentioned that, this ****y young man told me oh but it's cheap R75. To which my reply was then i might as well keep smoking ciggaretes cos i am not a heavy smoker. I had another coil but didn't want to use it as i just wanted my money back. I left the pop up after some time with a product that after 15 days purchased with my hard earned money didn't work as it should and bought ciggarettes.</p> <p> </p> <p>I mailed customer service and they gave me a similar wishy washy story. NOW...I sit with a device i can't use cos even with the darn new coil, it still leaks and tastes like burn.</p> <p> </p> <p>Seriously...this is NO alternative, it's a way for them to sell ******* with absolute zero remorse.</p>

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Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply25 Apr 2017, 08:22
Official

Hi Irma

Thank yo for contacting us.

We are sorry to hear that you have not enjoyed your experience with your Twisp device. The coils are consumables, and they do need to be replaced. There is no exact time frame that can be given for the lifespan of a coil, as each users experience is different.

To hear that your device is leaking, is not good either. There are many hints and tips for usage, that if implemented, will resolve this. We will be getting one of our agents to call you, to help further.