1 reviews | Active since Jan 2016
No accountability for battery electronic defect
I purchased the new Edge model on 25 June 2015. There is a 6 month warrantee to report defects which I fully understand.<br> On the 3rd of January 2016 my twisp battery burned out with a heavy electronic smell! It does not charge or work at all.<br> 9 Days after warrantee expiry and Twisp will not assist a loyal customer with a replacement.<br> <br> Why did I not take it in sooner they ask... because I live ****m from the nearest branch and today is the first day I was back in Gauteng.<br> <br> It is clearly a quality issue of the unit I purchased as it has not been damaged. But Twisp will not budge to accept accountability?! <br> <br> Crazy logic if you ask me... penny wise but pound foolish. I will simply not replace it out of my pocket, and if no assistance is given I am a lost customer of Twisp.<br> <br> Sincerely<br> Wayne
Hi Wayne
We are aware that you dealt with one of our agents and stores yesterday.
Yes the devices do come with a 6 month Warranty. During this period, if anything happens to go wrong, we inspect the device and replace any faulty parts that are needed.
We have been able to help many customers living out of areas close to stores who have contacted us via support email or by telephone, as we can use couriers to pick up the devices and have them inspected.
This being said we will get an agent to contact you, to see how we may be able to assist you further.
Hi Wayne
We are aware that you dealt with one of our agents and stores yesterday.
Yes the devices do come with a 6 month Warranty. During this period, if anything happens to go wrong, we inspect the device and replace any faulty parts that are needed.
We have been able to help many customers living out of areas close to stores who have contacted us via support email or by telephone, as we can use couriers to pick up the devices and have them inspected.
This being said we will get an agent to contact you, to see how we may be able to assist you further.