RJvR
Ruan Jansen van Rensburg

1 reviews | Active since Mar 2014

02 Jun 2015, 16:30

'New' Coil malfunctioning

I have been a Twisp user for more than a year and has always been satisfied with the service as well as the product quality provided by Twisp! It has come to my attention that Twisp has introduced a 'new' coil for the Clearo that is supposed to have a longer life span. As I am a heavy Twisp smoler I have come to the conclusion that my coils do not always have a long life span as expected, but since I have bought and started using the new coils, smoking my Twisp has gone from a soothing and pleasured activity, to a horible experience. It has only been 2 weeks since I bought a 5-pack of Twisp coils at the Brooklyn Mall Kiosk, and I have since gone through 3 of them due to the taste. Although I do not think that the coils are 'done' all of them have had the most horrible burning taste making it almost unbearable to inhale. The taste is always persistent no matter what flavor I put into the Twisp, and it is always this burning after taste. (the taste can almost be compared to that plastic taste old coils give before one has to change them - but my coils are all brand new and has had this taste from the beginning) It is becoming a big and expensive problem

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Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply02 Jun 2015, 16:59
Official
Hello Ruanjvr,

Hi Ruan,

Thank you for bringing your experience with the new Clearo coils to our attention.

One of our Customer Support agents will get in touch with you.

Your reference number is #0700

Kind Regards,
The Twisp Team