sM
saijel M

1 reviews | Active since Jul 2011

25 May 2015, 10:25

New aero device leaking extensive liquid

I have purchased the new aero device. I was told the device is top of the range device, and I specifically asked if the device leaked liquid the sales person said does not leak liquid. Obviously I was **** to because when I am filling flavour in the new device there is liquid leaking from the mouth piece. When I pull in from the mouthpiece it makes a bubbling noise and the liquid comes into my mouth. When I blow into the mouth piece the liquid then leaks through the adjustable airflow.<br> <br> I have been a loyal customer to twisp for over a year now and I am not happy with the lies that your sales people are telling your clients just for a sale of your so called high end units. I was going to buy a different brand device but I waited to get your new device hoping that the problems from your old devices will be sorted out. I will probably loose quite a bit of liquid in couple of weeks just by the leaking. I laid a complaint and received feedback stating need to clean the device. which I did but not even 5 min later the deice is leaking again. I am loosing great amount of liquid. I have pics of the amount of liquid that leaks. if I can not get assistance can I please get my money back.<br>

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Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply25 May 2015, 15:13
Official
Hello saijel,

Hi Saijel,

So sorry to hear that you feel this way.

Liquid leaking into the mouthpiece is normally due to spilling when filling the device. If liquid spills out of the tank it will run into the small central hole leading to the mouthpiece. The solution is to avoid spilling when refilling your device.

Also make sure that the atomizer head seals are present and securely fitted.

If you have tried all of the above, please visit your nearest Twisp store along with your device so that we can troubleshoot it for you as the device is not supposed to leak when using the correct filling technique.

Please feel free to get in touch with us at *** with any inquiries that you may have and we will happily assist you.

Kindest Regards,
The Twisp Team