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Brandon D

1 reviews | Active since Dec 2014

22 Oct 2015, 15:18

Never again

I have used Twisp for about a year and have had endless problems with faulty coils. I accepted the coil problems as Twisp simply exchanged them for new ones once a month when I purchased new coils and oil. After driving to the Centurion branch to exchange the coils, the counter sales person had a very poor attitude when I arrived. His responses were quick and automated. I asked him to exchange 11 faulty coils and I would purchase another 10. His attitude became even worse and told me I had to wait for him to check every coil individually. I told him that I had not experienced this before and did not have the time. His attitude again dropped to a new low. He taunted me so much I started swearing at him at which time he simply told me to leave and turned away. I should not have become angry but after being a loyal customer who spends at least R 3000.00 per month with the Centurion branch I would not have expected to be given a poor attitude when Twisp has the quality problem. Never again Twisp-never!!! Anyone wants a good quality Vaporizer- [URL Removed] Much better than Twisp.

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Replies (1)
Twisp The Smoking Alternative
Twisp The Smoking Alternative's reply23 Oct 2015, 11:34
Official
Hello brandon@D,

Hi Brandon,

We sincerely apologise to hear about your experience at the Centurion Twisp Store.

Be assured that we do not take this matter lightly and this issue will be raised with Management.

Please expect to be contacted by our Support Team.

Regards,
The Twisp Team