1 reviews | Active since Sept 2014
My Twisp Edge actually Burned my Hand!
My husband bought me a Twisp Edge a few months ago.<br> <br> Yesterday when I picked my Twisp up it was FLAMING hot and actually burned a blister on my hand!<br> I had to take the entire thing apart seeing that it continued to heat up and created smoke despite the fact that I was not even using it. This was a great struggle because it was untouchable due to the heat.<br> <br> As soon as I connect the battery to the middle part again, not even to the top, it just kept creating smoke while it heated up. Please note that I am not even pressing the button - it happened automatically!<br> <br> You claim that your product is safe to use but I must admit, after my experience yesterday and the blister on my hand I am not too sure of this anymore and for a product that is so expensive I find this COMPLETELY unacceptable!<br> <br>
Hi Ilse,
Thanks for letting us know! This should definitely not be happening.
We've relayed your report to our experienced support team who will get in touch with you as soon as possible.
Kind Regards,
The Twisp Team
Hi Ilse,
Thanks for letting us know! This should definitely not be happening.
We've relayed your report to our experienced support team who will get in touch with you as soon as possible.
Kind Regards,
The Twisp Team
