Loyalty points system

I am a member of Twisp's loyalty programme. For liquids purchases, points are accrued and you can claim free liquids against this. For several months, I have been told that the company is upgrading their system. <br> <br> In the meantime I am obviosuly losing points for my purchases, and I'm unable to redeem my free liquids. Every time I visit the kiosk, I get told that the problem is being forwarded to management. In the meantime, my account is inaccessible and I have been mainly making purchases at other closer suppliers, at higher prices and without points. <br> <br> This is frustrating, as I have to make a 70km trip to the kiosk which is the closest official outlet. Also I work out of country and need to make bulk purchases most times. It is not feasible to keep this up. Does this not amount to ********* business practice?